1. Who is responsible for looking after your personal data?
The personal data collected by the website and your interaction with the service is collected by Turner Broadcasting System Europe Limited who acts as the data controller.
2. Information we collect
Information You Provide To Us. The types of information that may be collected from you include your name, surname, e-mail address, the hotel you work for, your country, your region, your city and your phone number.
3. What do we use your personal data for?
In order to perform a contract with you or take the necessary steps prior to entering into a contract with you or the entity you represent, including:
• providing and communicating with you about the services we offer on the site;
• fulfilling your requests regarding the services, including without limitation requests for notifications;
• sending you information about changes to our terms or policies;
• responding to your inquiries.
Where the use of your information is necessary for the purposes of our, or a third party's (including Turner Affiliates), legitimate interests, including:
• providing technical support (including testing, quality assurance, troubleshooting and security) to the services;
• performing analysis regarding how the services on this site are used;
• preventing fraud or potentially illegal activities (including, without limitation, copyright infringement) on or through the site;
• enforcing the legal terms (including without limitation our policies and terms of service) that govern your use of the site;
• protecting the safety of our users;
• creating contact information directories;
• keeping in touch with you with the latest news from us.
For purposes which are required by law:
• in response to requests by government or law enforcement authorities conducting an investigation;
• complying with our legal obligations.
4. Who do we share your personal data with?
We may disclose the Information as follows:
To service providers that we have engaged to perform business-related functions on our behalf. This may include service providers that: (a) conduct research and analytics; (b) provide customer, technical or operational support; (c) conduct or support marketing (such as email platforms); (d) fulfill orders and user requests; (e) handle payments; (f) host our services, (g) maintain databases; (h) otherwise support our Services.
In response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request or similar request.
We may also share Information where it is necessary for compliance with a legal obligation to which we are subject, for example, if we are required to disclose Information to a law enforcement agency.
We may transfer some or all of your Information if we, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets, or if a substantial portion of our or of a business unit’s assets is sold or merged in this way.
We may share the Information with Turner Affiliates (as listed below), to better tailor our services to you, appropriately process your requests depending on your region or country, including, when you order a product or service, or request further information, and for internal reporting, so they can communicate directly with you about the products and services that you require or may be of interest to you..
List of Turner Affiliates.
Hong Kong - Turner International Asia Pacific, Limited
5. International Transfers
From time to time we may need to share your personal data with Turner Affiliates who may be based outside of the European Economic Area ("EEA"). We may also allow our service providers or assistance providers, who may be located outside the EEA, access to your personal data. We may also make other disclosures of your personal data overseas, for example if we receive a legal or regulatory request from a foreign law enforcement body.
We will always take steps to ensure that any international transfer of information is carefully managed to protect your rights and interests:
• we will only transfer your personal data to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights;
• in respect of transfers to Turner Affiliates located outside the EEA in countries which are not recognised as providing an adequate level of legal protection, we will enter into standard data protection clauses with these entities to ensure the safety of your information;
• transfers to our service providers and other third parties will always be protected by contractual commitments and where appropriate further assurances, such as standard data protection clauses and certification schemes - for example, the EU - U.S. Privacy Shield for the protection of personal data transferred from within the EU to the United States of America; and
• any requests for information we receive from law enforcement or regulators will be carefully checked before personal data is disclosed.
6. How long do we keep your personal data?
In specific circumstances we may also retain your personal data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges.
If your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by us.
7. Cookies and similar technologies
8. What are your rights?
You have a number of rights in relation to your personal data. More information about your rights is set out below.
Rectification. You can ask us to rectify inaccurate Information. We may seek to verify the accuracy of the data before rectifying it.
Erasure. You can ask us to erase your personal data, but only where: it is no longer needed for the purposes for which it was collected; you have withdrawn your consent (where the data processing was based on consent); following a successful right to object (see 'Objection' below); it has been processed unlawfully; or to comply with a legal obligation to which we are subject.
We are not required to comply with your request to erase your personal data if the processing of your personal data is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. There are certain other circumstances in which we are not required to comply with your erasure request, although these two are the most likely circumstances in which we would deny that request.
Restriction. You can ask us to restrict (i.e. keep but not use) your personal data, but only where: its accuracy is contested (see Rectification), to allow us to verify its accuracy; the processing is unlawful, but you do not want it erased; it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal data following a request for restriction, where: we have your consent; to establish, exercise or defend legal claims; or to protect the rights of another natural or legal person.
Portability. You can ask us to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it 'ported' directly to another data controller, but in each case only where: the processing is based on your consent or on the performance of a contract with you; and the processing is carried out by automated means.
Objection. You can object to any processing of your personal data which has our 'legitimate interests' as its legal basis (see Section 3), if you believe your fundamental rights and freedoms outweigh our legitimate interests.
Once you have objected, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Withdrawal of Consent. You can withdraw your consent in respect of any processing of personal data which is based upon a consent which you have previously provided. You can withdraw your consent by contacting us using the details provided below.
International Transfers. You can ask to obtain a copy of, or reference to, the safeguards under which your personal data is transferred outside of the European Economic Area. We may redact data transfer agreements or related documents (i.e. obscure certain information contained within these documents) for reasons of commercial sensitivity.
Supervisory Authority. You have a right to lodge a complaint with your local supervisory authority about our processing of your personal data. In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk/).
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
To exercise your rights you may contact us as set out in Section 9. Please note that if you do wish to exercise these rights we reserve the right to ask you for proof of your identity if you make a request. We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month.
9. Contact and complaints
Turner CNN Partner Hotels
Turner Broadcasting System Europe Limited
16 Great Marlborough Street
London, W1F 7HS
If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have a right to lodge a complaint with your national data protection supervisory authority at any time.
10. Updates & Effective Date