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Privacy Policy


Thank you for visiting, a site operated by Turner Broadcasting System Europe Limited (“TURNER”, “we” or “us”). This Privacy Policy explains how we use information we collect about you and the choices you can make about the way your information is collected and used. Please take the time to read the full Privacy Policy. By using this site, including when you access any content, subscribe to any service or otherwise contact us for any reason, you consent to the data collection, use and disclosure practices described in this Privacy Policy.


At some of our web pages, you can view products and place orders for such products by sending an email to us, you can also contact us if you have any queries or subscribe to one of our services such as our Special Deal alert emails. The types of information that may be collected from you include: your name, surname, e-mail address, the hotel you work for, your country, your city  and your phone number. For specific one-time requests we receive from visitors, e-mail addresses are collected and used only in connection with the specific one-time request. We use visitors' personal information collected in connection with our activities for internal purposes only, such as creating contact information directories, reporting, enabling visitors to access our restricted areas or to subscribe to our Special Deal alert emails, providing customer service, and/or for the specific purposes for which the information was provided such as providing the service or product requested.

We may ask you for other information, including, but not limited to, your interests, opinions and the way you use our services to assist us in our initiatives and to improve our understanding of user trends and patterns.

At some of our web pages, you may be able to submit information about other people. The types of information that may be collected about other people at these pages include: recipient's name, address, and e-mail address. We will only use this information to provide the product or service as requested.  We ask that you ensure that you obtain any person’s consent before providing their personal details and that you do not provide information regarding anyone under the age of eighteen.  


We may offer downloadable applications (commonly referred to as "Apps") through various third party platforms (such as Apple's iTunes App Store, Google Play, etc.). Our Apps generally include features, functionality and content such as videos, and activities. The data collected in an App may vary by App but will include any information a user provides once the user downloads and uses the App. For example, some of our Apps may require you to first register and create an account with us (e.g. user name, password, or email address) before you can use it. Other Apps may require additional information from you, such as transaction-related information (e.g. when you make purchases, respond to any offers). We may also use information you provide us to reach you when you contact us for help. If you interact with third-party social media sites and applications, we may have access to certain information from your social media account such as your user name, profile picture, information about friends and followers, and content posted or viewed through the social media. When you use social media networking platforms and plugins, you share your information with them and their use of the information will be subject to that social media site’s privacy practices. To help improve the design, functionality, performance, and content of our Apps, we usually collect certain information when you use the App on your mobile device, such as usage, viewing and technical data including the type of mobile device you use, your unique device ID, your device’s IP address, your mobile operator and operating system, the type of mobile Internet browsers you use, and information about the way you use the App. Our Apps usually do not collect precise information about the location of your mobile device, and only would do so if you are specifically prompted to provide your consent to do so. You can always manage your location preferences at any time by adjusting the settings on your device.


Cookies are text files containing small amounts of information which are sent to your browser and stored on your computer, mobile phone or other device when you visit a website.

We use cookies for purposes such as improving the functionality of our websites, letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience. For more information on the cookies we use and oh how to disable them you can consult our
Cookies Policy


We may share information about visitors to this site in aggregate with third parties including advertisers, business partners, and sponsors, to understand user trends and patterns and manage and improve our business relationships. Please be assured that such information will be anonymised so that your identity is protected. 

We may disclose your personal data to affiliates, third party providers, contractors and partners for the purposes listed in this privacy policy. In particular we may share personal information with other companies of the Turner group, including our Hong Kong based affiliate Turner Broadcasting System Asia Pacific, Inc. to better tailor our services to you, administer and appropriately process your requests, including, when you subscribe to this site, order a product or service, or request further information, and for internal reporting. We may also share your details with third parties (such as auditors or legal advisors) to obtain professional advice.

Agents and contractors who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Policy by, for example, not using the information for any purpose other than to carry out the services they are performing.

We may disclose personal information we hold in response to legal proceedings, for example, in response to a court order or a subpoena. We may also disclose such information in response to a law enforcement agency's request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms of use or as otherwise required by law. In addition, we may transfer personally identifiable information about you if we or one of our business units are acquired by, sold to, or merged with another entity.


Some of our sites contain links to other sites where information practices may be different to ours. For example, if you "click" on a banner advertisement, the "click" may take you off this web site. This includes links from advertisers, channel sponsors and partners that may use our logos as part of a co-branding agreement. Visitors should consult the other sites' privacy notices as we are not responsible for and have no control over information that is submitted to, or collected by, these third parties.

We sometimes may offer content (e.g., competitions, prize draws, or promotions) that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personal information that you voluntarily submit to participate in the site activity. We are not responsible for and have no control over these third parties' use of this information. However, we will notify you at the time of requesting personal information if these third parties will obtain such information.

We may use a reputable third party to present or serve the advertisements that you may see at this site. This Privacy Policy does not cover any use of information that a third-party ad server may have collected from you. 


Although absolute security cannot be guaranteed on the Internet, please be assured that we have in place security measures to protect the confidentiality of your personal information. We will continue to maintain and improve these measures over time in line with legal and technological developments.

You can contact us at any time at to see the personal information we have collected through this site which relates to you, and to ask us to make any necessary changes to correct or update your information. To protect your privacy and security we will take reasonable steps to verify your identity before granting access.

If we decide to change this Privacy Policy, the changes will be posted on this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We will not use or disclose personal information provided to us in ways unrelated to the ones described above without informing you and providing you with an opportunity to opt-out of these unrelated uses.

If you have any questions or comments about this Privacy Policy please feel free to contact us at

Turner CNN Partner Hotels
Turner Broadcasting System Europe Limited
16 Great Marlborough Street
(registered office: Turner House, 16 Great Marlborough Street, London, W1F 7HS)

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